FAQs
CANDLE FACTS
What size are your candles and how long do they burn?
Our candles are an 8oz pour that offers up to 40+ hours of luxurious scent!
What kind of wax are your candles made from?
Our wax is made from apricot, soy, coconut and food-grade paraffin! It’s vegan and non-toxic, making it fully safe to use. Coco-apricot wax burns cleanly and slowly, so our candles can keep your home smelling heavenly for as long as possible before your next restock!
How much room do the candle fragrance cover?
Our 8 oz candle provides 500-800 sq ft of fragrance bloom
How do I keep a clean and steady burn?
Keep your wicks trimmed to about ¼ of an inch prior to being (re)lit. Also make sure to keep your burn sessions limited to 3-4 hours and/or until the entire surface of the wax has fully melted.
Can I reuse my candle jar?
Yes! To remove the last bit of wax in your jar, we recommend running the jar under hot water in your kitchen sink. Remove the wick tab, and then wipe the jar clean. You can repurpose the jar to store your makeup brushes, plant succulents into, or any other creative thing you can think of!
CANDLE CARE
Help! My candle is mushrooming!
A “mushroom” wick occurs when the wax does not burn quickly enough to keep up with the wick, resulting in the accumulation of carbon particles on the wick. It may also occur if your candle is burned for a prolonged period. To repair a mushroom wick, trim the black 'cap' off and bend or 'curl' the tip of the wick.
The flame is high when I burn my candle. What do I do?
Trim the wick 1⁄4 inch before every burn.
How do I stop my candle from tunneling?
Your candle tunnels when the initial/memory burn is for a relatively short period. It is therefore important that your first burn be for at least two to three hours, so the wax edges fully melt and pool before the candle is extinguished.
How do I get rid of the soot around my candle?
Soot commonly accumulates around glass when fire is involved, so this is totally normal. This can be prevented by keeping the wicks trimmed and the candles free of debris. However, if soot does accumulate around your candle jar, leave the jar to cool after burning, then add some coconut oil to paper towel and just wipe off. It’s that easy!
I love candles, but don’t burn them every day. How do I properly store my candles?
Candles last longer when stored at the right temperature, so store away from direct heat and sunlight in a cool, dry, and dark area.
ORDERS
Can I cancel my order?
Absolutely! As long as your order has not shipped, we can get it canceled for you! Simply email us at support@arahousehold.com as soon as possible and we’ll get it done.
Can I update my order?
You sure can, depending on how far along your order is in the processing queue! If you need to modify your order, email us at support@arahousehold.com as soon as possible and we might be able to accommodate you.
How do I check the status of my order?
Simply log into your account at arahousehold.com and check under Order History. All past and current orders will be displayed here, including the status of your order! If in doubt, please email us at support@arahousehold.com and we’ll look it up!
When will my credit card be charged?
Payment on an order is processed at the time it is submitted for processing. In the event that an item cannot be fulfilled, you will be reimbursed immediately back to the original form of payment.
What forms of payment do you accept?
We accept either PayPal or Bank Debit/Credit Cards (Visa, MasterCard, American Express, and Discover)! We currently cannot accept multiple forms of payment
How can I correct my mailing address?
As long as your order hasn’t shipped, we can probably help! Email us at support@arahousehold.com as soon as possible!
SHIPPING
What countries do you ship to?
We currently only ship to continental US. However, shipping to other countries will be available soon.
How much does it cost to ship my order?
We offer a calculated shipping rate at checkout, which is determined by the weight of products purchased and shipping location.
How long does it take for my order to arrive?
Domestic orders ship through USPS or UPS and may take up to 5-10 business days from the time we ship to arrive at its destination. Please note that high volume periods (New Collection launches, time sensitive holidays, etc.), customers may see a delay in both processing and transit times.
Can I ship orders to multiple addresses?
Customers are currently limited to one mailing address per order. If you need to ship to multiple individuals, please make sure to submit separate orders!
RETURNS & EXCHANGES
Do you accept returns?
To be eligible for a return and/or exchange, all products must remain unused and in a re-sellable condition and must be initiated within 30 days of the delivery date. To initiate the process, simply email us at returns@arahousehold.com! Please note that shipping costs are non-refundable, and customers are responsible for return shipping. Upon your package’s return, you’ll be notified if request for refund was approved or rejected; if approved, your refund will be processed back to the original form of payment within seven (7) business days. We reserve the right to reject any return and/or exchange that does not meet conditions outlined above. Please email us with any questions or concerns! Orders that return to our facilities as being undeliverable as addressed by the carriers will be subject to an automatic refund (less shipping) issued back to the original form of payment within 7 business days of its return.
Can I exchange my item for another?
We want to make sure that you’re 100% satisfied with your order! If you’re not happy with your order, you have 30 days from the delivery date to request an exchange. Simply email us at returns@arahousehold.com and we’ll be more than happy to help!
I’m missing an item from my order. What do I do?
Oh no! We’re sorry if you’ve received an incomplete order, but we’d love to help correct it right away! We will always review errors internally and find the best course of action. Email us at support@arahousehold.com and we’ll be more than happy to help.
I received the wrong item! What do I do?
Oh no - that’s on us! If you received the wrong item, we strive to correct it as soon as possible. Email us at support@arahousehold.com and we’ll review the best course of action together!